IP application services enable instant, multimodal communication during on-campus crises
DALLAS, TX -- [Emergency Notification News]-- Oct. 23, 2007 - Cistera Networks, Inc.® (OTCBB: CNWT), a provider of enterprise application platforms and engines for IP (Internet Protocol) Communications, today announced that Georgia Perimeter College, the third largest institution in the University System of Georgia, has deployed Cistera's Event and Alerting Notification (EAN), and Quality Assurance and Compliance (QAC) solutions to improve public safety communications.
"Cistera's multimodal capability is a lifeline to each building and it's the best way to relay important information quickly to a large population over a wide geography. Our campuses are safer with this technology, "said Chris Burge, IT consultant with Georgia Perimeter College.
Cistera's EAN also can link campus public safety operations with civilian authorities to create a seamless framework for inter-agency communications - including two-way radio interoperability - during a crisis. This helps organize and execute a more thorough response to events in an expedited manner.
Georgia Perimeter College has more than 22,000 students and about 3,000 faculty and staff on campuses throughout the Atlanta metropolitan area. The college looked to Cistera Networks, a Cisco Technology Developer Partner, to improve public safety communication and maximize IP communication capabilities at its four main campuses in Clarkston, Decatur, Dunwoody and Newton, with more than 36 buildings total. The college system's Cisco IP Telephony environment includes nearly 2,000 IP handsets including 300 phones in classrooms.
Cistera's EAN and QAC solutions for Georgia Perimeter include:
- Cistera RapidBroadcast™, an enterprise-level application engine that coordinates mass communication to multimodal devices during emergencies utilizing desktop phones.
- CallCenterRecord™ provides call recording and playback with high-quality, continuous capabilities for public safety purposes. This provides peace of mind from a liability standpoint by archiving all inbound calls for easy reference. It also allows for each call to be used as a training exercise to identify areas for improvement.
- Cistera QuickRecord™ offers call recording and playback on an ad hoc basis. Calls can be recorded at anytime during a conversation and span from the beginning to the end.
The QAC solution provides documentation and archiving capabilities that can record every communication received so that it can be referenced for training and liability purposes. Georgia Perimeter uses CallCenterRecord to chronicle inbound communication at its main public safety dispatch center, and QuickRecord at public safety offices on each campus.
