3n Provides Geographically Targeted Mass Notification For Park Water Company

3n Mass Notification System Enables Public Water Utility to Notify Thousands of Customers During Emergencies and for Proactive Customer Service and Other Routine Activities

GLENDALE, CALIF. --[EMERGENCY NOTIFICATION NEWS]-- March 20, 2006 – 3n (National Notification Network), a mass notification system provider, today announced Park Water Company (PWC) is using 3n’s InstaCom GIS as its primary communications platform for emergencies and daily operations, such as proactive customer service notifications.

PWC and its subsidiaries provide water service and supply to a population of more than 200,000 in Los Angeles and San Bernardino Counties in California and in Missoula County in Montana. PWC needed a high-capacity communications and notification system to notify thousands of customers in minutes concerning routine operations and emergencies. In emergency situations PWC is required to rapidly disseminate time-sensitive information and instructions to customers, in addition to quickly communicating with employees.

Other more routine activities, such as flushing—the process of cleaning pipes through the force of water, required PWC to notify residents by sending out letters, posting street signs in the communities and placing door hangers. With the 3n notification system, PWC has been able to eliminate the manual, costly and time-intensive process of door hangers. Now geographically-targeted customers are notified by telephone the night before, providing residents more effective and timely communication of a scheduled flushing so they can plan their activities accordingly.

PWC chose 3n to meet its mass notification needs specifically for 3n’s geographically targeted communication capabilities. This geographic-targeting function enables PWC to notify customers in a specific community where a flushing is scheduled, for instance. Instead of alerting all residents unnecessarily with a notification, the system is capable of targeting a specific area. Residents receive only relevant voice notifications thereby increasing their attention to the message and decreasing chances for residents to feel “spammed” which could decrease the value of the notification system.

Andrew Alpert, vice president of sales for 3n, commented, “Mass notification and GIS technology are adaptable to an endless number of utility customer service, operations, and emergency situations. PWC’s commitment to 3n demonstrates the importance the Company places on using communications technology to improve customer service, as well as its concern for public safety.”

About Park Water Company
Park Water Company (PWC) is an investor-owned, public water utility. Its primary activity is the production, storage, distribution, and sale of water. PWC and subsidiaries currently deliver water to approximately 65,000 service connections, through a distribution system of over 800 miles of pipeline. It serves a population of about 200,000 people in Los Angeles and San Bernardino Counties in California, and in Missoula County in Montana. The California Public Utilities Commission regulates public utility operations in California; the Montana Public Service Commission regulates operations in Montana.

Tampa Electric Chooses MIR3 inAlertCenter for Emergency and Business Continuity Communications

TECO Energy’s Electric and Gas Subsidiaries Throughout Florida Benefit from Coordinated, Streamlined Two-Way Notification Services from MIR3

San Diego, California --[EMERGENCY NOTIFICATION NEWS]-- December 6, 2005 – MIR3™, the technology leader in Intelligent NotificationTM solutions, today announced that Tampa Electric, a subsidiary of TECO Energy, Inc., has contracted with MIR3 to provide Intelligent Notification services. MIR3’s Intelligent Notification solutions and services enable designated individuals to send high-speed emergency communications to and from any device, such as landline, satellite and mobile phones, email, pagers, SMS, PDAs and fax, to individual recipients, groups or organization-wide with the click of a mouse.

Tampa Electric will utilize MIR3’s inAlertCenter to communicate internally with the Utilities’ more than 3,500 employees about weather-related emergencies, disasters and business continuity issues, such as IT-related outages. Designed for ease-of-use, MIR3’s inAlertCenter intuitive interface is simple to manage by non-technical personnel. It allows contact information to be easily updated and managed by anyone.

“The fact that inAlertCenter is extremely easy to use and records the success of calls sent and received was very important to us when choosing a notification system,” said Sue Connell, the Emergency Management Coordinator at Tampa Electric. “With the series of severe hurricanes we’ve had recently, it was imperative that we have a notification system in place in order to quickly communicate between departments and in order to speed hurricane restoration efforts.”

inAlertCenter features call bridging into call centers and conference calls; find/follow recipients based on their device priority and calendar schedule; complete 128-bit SSL security encryption and authentication; recorded voice or text-to-speech options; detailed reporting and metrics to determine the delivery success of outbound notifications and cascading of new notifications by recipients.

Tampa Electric joins a growing list of public sector and private organizations, such as the City of Miami, South Mississippi Electric, ImpactWeather and the Calcasieu Police Jury in Louisiana that already utilize MIR3’s Intelligent Notification for high-priority communications, emergency preparedness, business continuity and disaster recovery purposes.

“Tampa Electric is one of the many organizations that we were able to help prepare for the onslaught of hurricanes they experienced in the Southeast – both this year and last,” said Margi Schmidt, Senior Vice President of Business Development at MIR3. “We are pleased to help Tampa Electric get inAlertCenter up and running quickly with systematic, automated SAP database updates in order to make communicating company-wide before and during emergencies more efficient and much more manageable for its staff.”

About TECO Energy, Inc.
TECO Energy, Inc. (NYSE: TE) is an integrated energy-related holding company with regulated utility businesses, complemented by a family of unregulated businesses. Its principal subsidiary, Tampa Electric Company, is a regulated utility with both electric and gas divisions (Tampa Electric and Peoples Gas System). Other subsidiaries are engaged in waterborne transportation, coal and synthetic fuel production and electric generation and distribution in Guatemala.

MIR3 Intelligent Notification Service Enables the Jurupa Community Services District to Alert Thousands of Customers about Drinking Water Precaution

San Diego, California --[EMERGENCY NOTIFICATION NEWS]-- September 27, 2005 -- MIR3™, the technology leader in Intelligent Notification™ (IN®) solutions, today announced that the Jurupa Community Services District in Mira Loma, California, has contracted MIR3’s notification services in order to send more than 14,000 water customers immediate, high-priority notifications about the status of water wells at the District’s water treatment plant.

On July 8, Jurupa faced a serious emergency when they experienced technical problems at its water treatment plant and two of the wells went down. Jurupa had to rely upon a phone message machine and local residents walking door-to- door to deliver fliers that informed water customers about the well issues. The notification of the more than 14,000 customers was a slow and tedious process requiring help from volunteer staff over a two-day period.

Jurupa decided that a more effective method of notifying its water customers was required for high-priority, or emergency situations. After researching available options, Jurupa staff decided that MIR3’s automated, two-way interactive notification system ensured that all customers would receive the notification alerts. Within one day of contacting MIR3, Jurupa was able to successfully send 28,000 notifications to repeat earlier alerts sent via phone and by door-to-door fliers.

“We were very pleased to help Jurupa get critical warnings out to their customers in such a short period of time,” said Margi Schmidt, VP of Business Development at MIR3. “Our Intelligent Notification technology was designed just for this purpose: to quickly enable the delivery of notifications on a massive scale that issue warnings or instructions in the event of a disaster or emergency.”