UCLA extends Automated Communication for Emergencies, Patient Care and Employee Availability

Automated Mission Critical Communications Improve Reliability

Minneapolis, MN --[Emergency Notification News]-- June 12, 2007 – Amcom Software announced today that one of the highest ranking hospitals in the country has selected its products to improve call center performance and reliability. Rated among the top five in “America’s Best Hospitals” report published annually hospitals by US News and World Report magazine, the University of California Los Angles (UCLA), attributes Amcom Software's mission critical communication solutions as a key factor in improving patient safety. Benefits include improvements in operator performance, service, reliability and emergency response.

UCLA recently completed the roll-out of Amcom’s entire product suite within a very short time frame. With the launch of Amcom’s Smart Web, the entire UCLA medical staff will have direct access to personnel information and on-call schedules as well as the ability to update status changes and exceptions of availability.

“By extending critical information to the web, we’ve been able to alleviate critical bottlenecks in our call centers while giving our entire staff access to real-time critical information,” said Sergio Gallegos, Communications Director from UCLA. “As a result, we have significantly reduced the total number of calls processed and decreased our physical labor hours as much as 400 hours per month, equating to about $85,000 a year.”

University of California Los Angeles
Since opening its doors in 1955, UCLA Medical Center has consistently been a healthcare innovator and has been ranked number one in the West by U.S. News and World Report’s annual survey of "America's Best Hospitals" for 17 years in a row. More than 300,000 people from Los Angeles, from across the country, and from around the world come to UCLA Medical Center each year to receive care from some of the world’s best healthcare providers. More than 120 UCLA physicians are cited in The Best Doctors in America, which is based on an extensive poll of thousands of medical specialists.

Source: Vendor Press Release