North America’s provider of emergency response solutions acquires emergency notification vendor
Temecula, California/Franklin, Tennessee - [EMERGENCY NOTIFICATION NEWS]-- October 2, 2006 - PlantCML, a provider of mission-critical communications systems for emergency contact centers, announced today the closing of the acquisition of Dialogic Communications Corporation, a provider of emergency notification technology. The acquisition adds another high-demand element to PlantCML’s portfolio of communications products. The transaction will be funded by Golden Gate Capital.
Timothy Fuller, President and Chief Executive Officer of PlantCML, states, “This acquisition is consistent with our long-term strategy of offering customers a comprehensive suite of critical communications products. Notification and response technologies are fast becoming a necessity for communities and organizations across the globe. ”
PlantCML Acquires Dialogic Communications Corp.
Saint Thomas Health Services Acquires Emergency Notification Technology
System will be utilized for emergency response in four Tenessee area hospitals 
Nashville, Tennessee --[EMERGENCY NOTIFICATION NEWS]-- October 2, 2006 - Saint Thomas Health Services of Nashville announced today they have purchased technology to expedite communications in a crisis. Communicator! NXT, developed by Dialogic Communications Corp. (DCC), will ultimately enhance Saint Thomas’s response capabilities and ensure safety and security for their 7,500 associates.
“Saint Thomas Health Services strives to continuously improve our state of readiness for all potential hazards that could impact our ability to provide patient care and effect the safety of our patients, staff and visitors,” said Chris Riddle, Chief Safety Officer for Saint Thomas Health Services. “Communications continue to be identified as the weakest link in response to all disasters. We feel that [Dialogic] provides a product that will help us to effectively notify and communicate with key personnel during a disaster.”
Communicator! NXT is the latest in web-based notification software from Dialogic. It automates emergency and routine communications, rapidly sending voice and text messages to all types of devices, including phone, email, pager and fax. Communicator! NXT is powered by Microsoft® .NET™ and SQL technologies. With Communicator! NXT, Saint Thomas Health Services will be able to communicate with employees in four different facilities, located in three cities, in only a matter of minutes. The organization will also be able to send out routine messages, which will improve daily information exchange within this family of hospitals.
About Saint Thomas Health Services
Saint Thomas Health Services is a faith-based ministry with 7,500 associates serving Middle Tennessee. The network consists of four hospitals: Baptist and Saint Thomas Hospitals in Nashville, Middle Tennessee Medical Center in Murfreesboro and Hickman Community Hospital in Centerville. It is a member of Ascension Health, a Catholic organization that is the largest not-for-profit health system in the United States.
Oneida County Department of Emergency Services Automated Communications Through Technology
Oriskany, New York --[EMERGENCY NOTIFICATION NEWS]-- September 20, 2006 - The Oneida County Department of Emergency Services announced today that they have new technology to enhance their emergency response capabilities. “We, in addition to our fire departments and 9-1-1 center, use the software as an alerting system for the public,” explained Fred Van Namee, Director. “And, I anticipate that our use of this technology will expand over time.”
The emergency notification system is made up of two solutions from Dialogic Communications Corporation (DCC) — Communicator! NXT and GeoCast® Web. The first, Communicator! NXT, works as a calling engine that quickly sends voice and text messages to all types of communications devices, including phone, email, pager and fax. The software is powered by Microsoft® .NET™ and SQL technologies and can be accessed by selected officials from any location via phone or web.
GeoCast Web, Dialogic’s map-based component, works in conjunction with Communicator! NXT. It allows the department to select targeted notification areas on digital, street-level maps — ranging from a single city block to an entire county. GeoCast Web will then send messages by phone to affected residents.
“We recently used the technology to alert a number of residents about flooding on their road,” Van Namee said, referring to dangerous storms in upstate New York that created a state of emergency for Oneida County.
When Dialogic’s software is activated, residents receive a message containing important up-to-date information, such as evacuation routes, shelter locations or missing person alerts. In addition to communicating with local residents, the Oneida County Department of Emergency Services will also use the new system to mobilize first responders. The technology can automatically deliver detailed information or instructions regarding the situation-at-hand, and accordingly fill positions, collecting valuable details, such as ETA and more.
About The Oneida County Department of Emergency Services
In Oneida County, the Department of Emergency Services is lead by the Director of Emergency Services and comprises three separate offices: The Office of the County Fire Coordinator, The Office of Emergency Management, and the Office of Emergency Communications 911 Center. Though each office has its own unique mission, their functions often blend together to provide for the health, safety, and welfare of county residents.
Cambridge Health Alliance Selects Amcom Software’s e.Notify™ Emergency Notification System
Automates public health communications and disaster recovery procedures
Minneapolis --[Emergency Notification News]--September 19, 2006 – Cambridge Health Alliance today announced that it has selected e.Notify™ emergency notification software from Amcom Software to automate its emergency communications procedures for managing disasters across its multi-hospital network. The new system is HICS (Hospital Incident Command Center)- compliant and supports emergency planning processes for this multi-hospital healthcare system, headquartered in Cambridge, Mass.
“We needed an automated process to help us manage our organizational communications,” said Bob Lewis, Director of Networks and Telecommunications for Cambridge Health Alliance. “With e.Notify from Amcom, we will have the tools for training and drilling, which will prepare us for various types of critical events such as weather-related emergencies, bomb threats or a health-related crisis. In the event of a disaster, we’ll be ready to communicate quickly and effectively to a mass audience and monitor and measure response.”
Cambridge Health Alliance will install e.Notify in all three of its hospitals and will roll out emergency communications procedures across its entire organization. As part of the
HICS structure, the software will integrate with communications policies and procedures the hospital already has in place. With e.Notify, the process will be completely automated, handling two-way communications and tracking procedures with both internal and external audiences, including emergency response teams from local municipalities.
New York City's REMSCO Obtains New Emergency Notification System
System alerts emergency medical responders in 74 EMS agencies to improve communications interoperability
New York City - [EMERGENCY NOTIFICATION NEWS]-- August 18, 2006 - The Regional Emergency Medical Services Council (REMSCO) of New York City is no stranger to crisis situations. In order to support emergency medical services in a city with over nine million residents, this non-profit corporation must coordinate dozens of Emergency Medical Service agencies every day.
To “improve communications interoperability,” REMSCO announced today they have acquired an emergency notification solution developed by Dialogic Communications Corporation (DCC), the pioneer and leading provider of the technology.
“We have 74 EMS agencies in New York City,” explained Nancy Benedetto. “And, our notification system will enable us to communicate emergency information and send alerts to those agencies in a very short time.”
Communicator! NXT a web-based notification software from Dialogic. It automates emergency and routine communications, rapidly sending voice and text messages to devices, including phone, email, pager and fax. Communicator! NXT is powered by Microsoft® .NET™ and SQL technologies.
With Communicator! NXT, REMSCO will be able to mobilize multiple units within the 74 EMS agencies, located throughout the city, in just a matter of minutes. The organization will also be able to send out routine messages, which will improve the communication flow in such a vast operation.
The Regional Emergency Medical Services Council (REMSCO) of New York City is responsible for coordinating emergency medical services in all five boroughs of New York City. The Council was established and designated by the NYS Department of Health to be the policy and administrative authority within the New York City region.