REVERSE 911® and DCC Alert San Diego County Residents of Dangerous Wildfires, Mobilize First Responders 
Nashville, TN --[EMERGENCY NOTIFICATION NEWS]-- October 24, 2007 - More than 500,000 families have found their way to safety from Southern California’s ferocious wildfires with the help of emergency notification technology. Two PlantCML subsidiaries -- REVERSE 911® and DCC (Dialogic Communications Corporation), have supported the wildfire evacuation and response effort with fast and accurate information.
During this tragic time, public safety agencies and county and city governments throughout Southern California and San Diego County have successfully utilized the company’s patented emergency notification system, REVERSE 911®, as well as Communicator! NXT and GeoCast® Web, to automatically alert thousands of residents and businesses of voluntary and mandatory evacuation orders.
“This is tragic situation, and we are firmly committed to helping communities across Southern California evacuate safely,” said Lorin Bristow, Vice President of PlantCML. ”In critical situations like wildfires, communication can be a lifeline. Our customers tell us emergency notification technology is playing a vital role here. During the coming days and weeks, REVERSE 911® and DCC will do everything possible to continue to assist in the wildfire response and recovery efforts.”
REVERSE 911® and DCC both provide emergency notification technology that automates the calling process, enabling public safety organizations to send voice and text messages by phone, pager, cell and email to thousands of residents in minutes.
In Southern California, residents are currently receiving automated messages containing voluntary and mandatory evacuation orders. Numerous public safety organizations, including law enforcement, fire and emergency management, will continue to use the software to evacuate residents as needed and provide pertinent information during the clean up and recovery efforts.
Aside from communicating with residents, the notification technology of REVERSE 911® and DCC’s is being used to mobilize first responders, EMS professionals and volunteers throughout the region. The software automatically contacts these individuals using all available communications devices, and then intelligently fills positions until the required teams are assembled.
Organizations throughout the U.S. depend daily on emergency notification technology provided by REVERSE 911® and DCC. Whether it’s being used to send a severe weather alert or a missing child report, emergency notification allows the user to quickly and accurately contact a wide audience during a time of need. It also allows them to get the feedback necessary for emergency response and recovery.
Source: Vendor Press Release
Emergency Notification Technology Aids in Evacuation of More Than 500,000 Southern California Residents
DCC (Dialogic Communications Corp.), a PlantCML company, Launches New Version of Emergency Notification Software
Franklin, TN --[EMERGENCY NOTIFICATION NEWS]-- June 21, 2007 - DCC (Dialogic Communications Corp.), a PlantCML company, today announced Communicator! NXT 4.0, the latest version of its emergency notification solution.
Communicator! NXT is a web-based emergency notification application that requires an Internet connection and Microsoft® Internet Explorer web browser for its use. Users are able to manage contact lists (databases), prepare text and voice messages and activate event-specific scenarios for emergency and/or routine situations. Reports, capturing the results of the entire notification effort, are available in industry-standard .pdf or .xls formats, and are accessible online or in hardcopy (print or email).
“DCC remains committed to developing and supporting innovative solutions that meet the emergency notification demands of the marketplace,” said Scott Alfieri, Division Vice President. “In listening to our customers’ needs and building on an already successful product, we are only empowering them to better communicate with – and more importantly secure the safety of – their community, employees and more.”
PlantCML Acquires REVERSE 911(R)
Temecula, CA/Indianapolis, IN --[EMERGENCY NOTIFICATION NEWS]-- May 14, 2007 - PlantCML, a mission-critical communications systems for emergency contact centers, announced today the acquisition of Sigma Communications, LLC, creator of REVERSE 911®, the country’s most recognized brand in emergency notification technology for emergency management, law enforcement, and other public safety agencies.
The acquisition adds another high-demand element to PlantCML’s portfolio of communications products, further solidifying its position as the nation’s top provider of response management solutions and emergency notification technology.
Tim Fuller, President and Chief Executive Officer of PlantCML, states, “Recent events in our country serve as powerful reminders of the need for fast and accurate communication in a crisis. Notification and response technologies are now an imperative for communities and organizations everywhere. With the acquisition of REVERSE 911®, no company is better positioned to deliver a complete critical communications solution.”
PlantCML continues to be backed by Golden Gate Capital, a San Francisco-based private equity firm with $3.3 billion of capital under management. “We are excited to support PlantCML as it continues its consolidation of the emergency response space,” said David Dominik, Managing Director at Golden Gate Capital. “The acquisition of REVERSE 911® adds yet another mission-critical public safety element to PlantCML’s core suite of solutions and services.”
“The REVERSE 911® trademark is synonymous with public safety notification across North America,” said Kevin McCarthy, President of REVERSE 911®. “Joining forces with PlantCML and its extensive customer base will allow for even greater corporate expansion and accelerated development in meeting the demands of today’s market.”
Existing agreements between each company, its customers, partners, and service providers will be honored. “It’s very much business as usual for customers, partners and others who have dealings with PlantCML and REVERSE 911®,” said Tim Fuller.
About REVERSE 911®
REVERSE 911® offers patented interactive technology that enables users to send recorded messages rapidly and simultaneously to thousands of people. Users can pinpoint precisely who receives the communication based on 9-1-1 calling data, geographic areas, or lists built on specific criteria. REVERSE 911® has proven useful for reporting missing persons, announcing water contaminations, or for distributing crime alerts. Today, REVERSE 911® is a leading technology for emergency management personnel, police departments, fire departments and other groups that recognize the critical importance of a fast, reliable communications tool during times of crisis.
About Golden Gate Capital:
Golden Gate Capital is a San Francisco-based private equity investment firm with approximately 3.3 billion of capital under management. The firm is dedicated to partnering with world-class management teams to invest in change-intensive, growth businesses. Golden Gate targets investments in situations where there is a demonstrable opportunity to significantly enhance a company's value. The principals of Golden Gate Capital have a long and successful history of investing with management partners across a wide rage of industries and transaction types. For more information, please visit www.goldengatecap.com.
Dialog Communications Corp (DCC)
DCC (Dialogic Communications Corporation), a PlantCML company, is a provider of emergency notification technology. The company’s on-site and hosted solutions are used by hundreds of public and private organizations everyday, ensuring their communications readiness for virtually any critical or routine situation. DCC was established in 1982, and is located in Franklin, TN (a suburb of Nashville).
Phone: 615.790.2882 Toll Free: 800.723.3207
Email: marketing(at)dccusa.com Web: http://www.dccusa.com
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PlantCML, Inc.
PlantCML, Inc. is a provider of crisis communications and emergency response solutions and services. The company offers telecommunications functionality for mission-critical applications through flexible, scaleable E911 solutions covering wireless communications, Computer Telephony Integrated (CTI) workstations, Computer Aided Dispatch (CAD), Voice over IP (VoIP) and NG911 solutions, emergency notification and more.
Headquartered in Temecula, California, with operations in Gatineau, Quebec, Canada; Franklin, TN; and Huntsville, AL; PlantCML develops, manufactures, integrates and supports solutions for the critical call center environment. The company serves both the public safety and private security sectors, including federal agencies, transportation and utilities.
For company contact information, please refer here.
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Westchester County Extending Its Communications Reach to the Public
White Plains, NY --[EMERGENCY NOTIFICATION NEWS]-- January 29, 2007 - In late 2005, Westchester County officials introduced an initiative to better reach citizens in the event of an emergency. Communications capabilities have now been expanded to alert area residents of any large-scale, critical situation by email, text and phone.
Using Dialogic’s Communicator! NXT, Westchester County can get in touch with first responders, local officials, volunteers and the like using all available communications devices. In order to have this same reach with the general public, should a major emergency occur, the County has launched a web page, http://www.westchestergov.com/cens/, to collect various contact information.
Once at Westchester County’s site, residents, businesses and not-for-profit agencies will find their own link for registration. Here they can submit cell, work and home phone numbers as well as email addresses, all of which will remain confidential. The data is then downloaded by County officials and imported into Communicator! NXT.
Andy Spano, County Executive, explains, “If people give us their email addresses and phone numbers, we will have a number of options when it comes to getting information out. We will also be able to communicate directly just as we now do with our emergency responders, local officials and the media.”
Should time permit, the Department of Emergency Services will now be able to send direct notice to the public about pending inclement weather, including blizzards and other major storms. Information can also be provided immediately following the emergency regarding issues such as road or health hazards, supplies, re-entry to damaged areas and more.
About Westchester County
Westchester County covers an area of 450 square miles and has a diverse population residing in 45 municipalities. Its geographical setting is a favorable one, with the Long Island Sound and Connecticut on the east and the Hudson River on the west. As one of the nation's most affluent counties with per capita income well above state and national levels, it has retained much of its rural character while adopting the urban and suburban lifestyles reflected by its proximity to New York City. For more information, visit www.westchestergov.com.
PlantCML Acquires Dialogic Communications Corp.
North America’s provider of emergency response solutions acquires emergency notification vendor
Temecula, California/Franklin, Tennessee - [EMERGENCY NOTIFICATION NEWS]-- October 2, 2006 - PlantCML, a provider of mission-critical communications systems for emergency contact centers, announced today the closing of the acquisition of Dialogic Communications Corporation, a provider of emergency notification technology. The acquisition adds another high-demand element to PlantCML’s portfolio of communications products. The transaction will be funded by Golden Gate Capital.
Timothy Fuller, President and Chief Executive Officer of PlantCML, states, “This acquisition is consistent with our long-term strategy of offering customers a comprehensive suite of critical communications products. Notification and response technologies are fast becoming a necessity for communities and organizations across the globe. ”
Saint Thomas Health Services Acquires Emergency Notification Technology
System will be utilized for emergency response in four Tenessee area hospitals 
Nashville, Tennessee --[EMERGENCY NOTIFICATION NEWS]-- October 2, 2006 - Saint Thomas Health Services of Nashville announced today they have purchased technology to expedite communications in a crisis. Communicator! NXT, developed by Dialogic Communications Corp. (DCC), will ultimately enhance Saint Thomas’s response capabilities and ensure safety and security for their 7,500 associates.
“Saint Thomas Health Services strives to continuously improve our state of readiness for all potential hazards that could impact our ability to provide patient care and effect the safety of our patients, staff and visitors,” said Chris Riddle, Chief Safety Officer for Saint Thomas Health Services. “Communications continue to be identified as the weakest link in response to all disasters. We feel that [Dialogic] provides a product that will help us to effectively notify and communicate with key personnel during a disaster.”
Communicator! NXT is the latest in web-based notification software from Dialogic. It automates emergency and routine communications, rapidly sending voice and text messages to all types of devices, including phone, email, pager and fax. Communicator! NXT is powered by Microsoft® .NET™ and SQL technologies. With Communicator! NXT, Saint Thomas Health Services will be able to communicate with employees in four different facilities, located in three cities, in only a matter of minutes. The organization will also be able to send out routine messages, which will improve daily information exchange within this family of hospitals.
About Saint Thomas Health Services
Saint Thomas Health Services is a faith-based ministry with 7,500 associates serving Middle Tennessee. The network consists of four hospitals: Baptist and Saint Thomas Hospitals in Nashville, Middle Tennessee Medical Center in Murfreesboro and Hickman Community Hospital in Centerville. It is a member of Ascension Health, a Catholic organization that is the largest not-for-profit health system in the United States.
Oneida County Department of Emergency Services Automated Communications Through Technology
Oriskany, New York --[EMERGENCY NOTIFICATION NEWS]-- September 20, 2006 - The Oneida County Department of Emergency Services announced today that they have new technology to enhance their emergency response capabilities. “We, in addition to our fire departments and 9-1-1 center, use the software as an alerting system for the public,” explained Fred Van Namee, Director. “And, I anticipate that our use of this technology will expand over time.”
The emergency notification system is made up of two solutions from Dialogic Communications Corporation (DCC) — Communicator! NXT and GeoCast® Web. The first, Communicator! NXT, works as a calling engine that quickly sends voice and text messages to all types of communications devices, including phone, email, pager and fax. The software is powered by Microsoft® .NET™ and SQL technologies and can be accessed by selected officials from any location via phone or web.
GeoCast Web, Dialogic’s map-based component, works in conjunction with Communicator! NXT. It allows the department to select targeted notification areas on digital, street-level maps — ranging from a single city block to an entire county. GeoCast Web will then send messages by phone to affected residents.
“We recently used the technology to alert a number of residents about flooding on their road,” Van Namee said, referring to dangerous storms in upstate New York that created a state of emergency for Oneida County.
When Dialogic’s software is activated, residents receive a message containing important up-to-date information, such as evacuation routes, shelter locations or missing person alerts. In addition to communicating with local residents, the Oneida County Department of Emergency Services will also use the new system to mobilize first responders. The technology can automatically deliver detailed information or instructions regarding the situation-at-hand, and accordingly fill positions, collecting valuable details, such as ETA and more.
About The Oneida County Department of Emergency Services
In Oneida County, the Department of Emergency Services is lead by the Director of Emergency Services and comprises three separate offices: The Office of the County Fire Coordinator, The Office of Emergency Management, and the Office of Emergency Communications 911 Center. Though each office has its own unique mission, their functions often blend together to provide for the health, safety, and welfare of county residents.
New York City's REMSCO Obtains New Emergency Notification System
System alerts emergency medical responders in 74 EMS agencies to improve communications interoperability
New York City - [EMERGENCY NOTIFICATION NEWS]-- August 18, 2006 - The Regional Emergency Medical Services Council (REMSCO) of New York City is no stranger to crisis situations. In order to support emergency medical services in a city with over nine million residents, this non-profit corporation must coordinate dozens of Emergency Medical Service agencies every day.
To “improve communications interoperability,” REMSCO announced today they have acquired an emergency notification solution developed by Dialogic Communications Corporation (DCC), the pioneer and leading provider of the technology.
“We have 74 EMS agencies in New York City,” explained Nancy Benedetto. “And, our notification system will enable us to communicate emergency information and send alerts to those agencies in a very short time.”
Communicator! NXT a web-based notification software from Dialogic. It automates emergency and routine communications, rapidly sending voice and text messages to devices, including phone, email, pager and fax. Communicator! NXT is powered by Microsoft® .NET™ and SQL technologies.
With Communicator! NXT, REMSCO will be able to mobilize multiple units within the 74 EMS agencies, located throughout the city, in just a matter of minutes. The organization will also be able to send out routine messages, which will improve the communication flow in such a vast operation.
The Regional Emergency Medical Services Council (REMSCO) of New York City is responsible for coordinating emergency medical services in all five boroughs of New York City. The Council was established and designated by the NYS Department of Health to be the policy and administrative authority within the New York City region.
Dialogic forms partnership with Global Emergency Resources
Franklin, Tenn. --[EMERGENCY NOTIFICATION NEWS]-- August 18, 2006 - Dialogic Communications Corporation (DCC), a emergency notification technology provider, today announced a newly-formed partnership with Global Emergency Resources (GER). This alliance will integrate Dialogic’s latest solution, Communicator! NXT, with GER’s HC Standard™, web-based Medical Crisis Information Management Software (M-CIMS™).
HC Standard enables surge capacity monitoring and manages all critical infrastructure needs and supply-related issues. Communicator! NXT automates communications with key audiences, promoting timely, accurate information exchange through every possible means (e.g., phone, pager, Blackberry®). By combining the technologies, select healthcare officials can be quickly notified when supply levels are low or hospital beds are full.
“Dialogic’s software will become the alerting and notification component to our crisis information and status management platform”, said Kevin Orr, GER’s Chief Operating Officer. “This partnership will not only allow communications on a daily basis regarding inventory needs and more, but will also serve our customers in preparing for and dealing with man-made or natural emergencies.”
About GER
Global Emergency Resources is a provider of innovative and easy-to-use solutions for today’s rapidly changing world. The company is committed to improving the readiness and availability of critical business resources and key personnel and is prepared to help communities, government agencies, and independent companies succeed in protecting, deploying, and recovering their most vital assets during any threat or disaster scenario. With proven expertise in Health Care, Information Technology, Aviation, Emergency Operations, Security, Safety, Public Health, Business Continuity and Financial Planning, Global Emergency Resources stands ready to support any critical need. To learn more about the company’s solutions for your agency’s challenges, call 866.404.6911 or visit our website at www.ger911.com.
Tennessee Homeland Security Distrcit 7 Obtains New Emergency Notification System
System Calls Residents, Mobilizes First Responders During Severe Weather, Missing Persons and other Emergencies
Clarksville, Tennessee --[EMERGENCY NOTIFICATION NEWS]-- February 20, 2006 - Through Department of Homeland Security funds, District 7 officials today announced they have acquired a powerful new Telephone Emergency Notification System, which will be known district-wide as TENS. The new system will significantly strengthen the District’s emergency response and communications capabilities.
TENS will be used before, during and after emergency situations, such as terrorist threats or flooding evacuations. The technology, developed by Franklin, TN-based Dialogic Communications Corporation (DCC), is an Internet-based calling engine. It will allow the District to rapidly alert residents in their homes and mobilize first responders, including police, fire, EMS and emergency management.
Through advanced mapping software, TENS can pinpoint, and then automatically contact, homes and businesses within specific geographic locations. District officials select these notification areas on digital, street-level maps - ranging from a single city block to the entire District. When activated, residents will receive a phone call with important information or safety instructions. This could include shelter locations or the description of a missing child in a specific neighborhood.
The District has a three-year service contract with Dialogic at a cost of $187,500.
TENS data is derived from all listed residential and business phone numbers throughout the District. Unlisted, non-published, cellular, blocked, and voice over Internet protocol (VoIP) numbers are not in the calling database. Those not having published numbers, may visit http://gisweb.apsu.edu/hls_r911/tens.htm to submit the required information in order to be added.
DCC, Twisted Pair Solutions Join Forces to Improve First Repsonder Communications
Interoperability Achieved Through New Strategic Partnership
Franklin, Tennessee --[EMERGENCY NOTIFICATION NEWS]-- October 6 , 2005 -DCC (Dialogic Communications Corporation), the global leader in emergency notification technology, and Twisted Pair Solutions, Inc., a Seattle-based developer of interoperable group communications software, have entered a partnership that will dramatically improve communications between first responders nationwide.
DCC’s emergency notification software, Communicator! NXT, rapidly sends time-sensitive information to first responders through various devices (e.g., phone, pager, email, etc.). Twisted Pair’s WAVE™ software application suite utilizes standards-based IP communications to tie any two-way radio, cell phone, landline, IP phone or PC together for true group communications interoperability.
Through this partnership, public safety organizations will use DCC’s technology to alert and mobilize first responders. After being notified, personnel will then utilize Twisted Pair’s software to communicate with one another, regardless of their device or carrier, ultimately helping them better manage the situation-at-hand.
Powered by Microsoft®.NET™ and SQL technologies, Communicator! NXT is a web-based emergency notification solution that automates communications with first responders, personnel and volunteers. It rapidly delivers voice and text messages to available devices and gathers all-important feedback for true, closed-loop communications in times of crisis.
Twisted Pair’s WAVE suite of applications uses open standards, current off the shelf hardware, and the pervasive IP network to enable public safety and defense agencies to communicate using virtually any communications device including any two-way radio (P25, analog, digital, UHF, VHF). First responders use WAVE for critical voice and text communications and dispatch operations.
“Interoperability is critical in any emergency or routine situation. Different organizations and individuals must be able to communicate with one another as needed,” said Shaun Botha, President and CTO of Twisted Pair Solutions. “After DCC’s emergency notification technology is employed to alert personnel, our WAVE solution steps in and enables different groups to communicate with each other utilizing the devices they currently own. By teaming up with DCC, we are significantly improving America’s emergency response capabilities and advancing interoperable communications on all levels of government.”
About Twisted Pair Solutions, Inc.
Twisted Pair Solutions, Inc. designs, develops and markets ground breaking software that enables interoperable group communications. Their WAVE™ software application suite serves an unlimited variety of devices and allows previously incompatible systems to work together seamlessly, including PCs, cellular phones, radio systems, handheld devices and more. Twisted Pair Solutions creates products that improve their customers’ day-to-day communications abilities and also help save businesses, critical infrastructure, property and lives in emergencies. For more information, visit www.twistpair.com.
St. Petersburg Police Department obtains New Emergency Notification System
Alert Software Calls Residents, Notifies First Responders during Hurricanes, Missing Person and other Emergency Situations
St. Petersburg, Florida --[EMERGENCY NOTIFICATION NEWS]-- September 7 , 2005 - The St. Petersburg Police Department has a new ally to help strengthen the city’s emergency response capabilities. Officials today announced they have implemented a powerful alert system that automatically calls residents directly at home during critical situations.
Developed by Tennessee-based DCC (Dialogic Communications Corporation), the Internet-driven emergency notification system will allow the department to pinpoint geographic areas-at-risk during such emergencies as severe weather, missing persons or terrorist threats, and immediately calls residents with information or instruction. The software also will be used to notify and mobilize first responders, including police, fire and EMS.
The new emergency notification system is made up of two solutions from DCC – Communicator! NXT and GeoCast Web. Communicator! NXT serves as the calling engine, rapidly sending voice and text messages to all types of communications devices, including phone, email, pager and fax. The software is powered by Microsoft®.NET™ and SQL technologies and can be accessed by officials from any location via the Microsoft® Internet Explorer web browser. GeoCast Web works in tandem with Communicator! NXT by allowing users to select targeted notification areas on digital, street-level maps - ranging from a single city block to an entire county.
When the software is activated, residents will receive a phone message that could contain such important information as hurricane evacuation routes, shelter locations or missing person alerts.
Aside from communicating with local residents, the St. Petersburg Police Department will also use the technology to mobilize first responders in times of crisis. The software will automatically deliver detailed information or instructions regarding the situation-at-hand, and intelligently fill positions until all required teams are assembled.
Avaya Selects DCC as Emergency Notification Provider
Critical Communications Technology to Automatically Distribute Information Should Operations Face Disruption
NASHVILLE, TN --[EMERGENCY NOTIFICATION NEWS]-- August 17 , 2005 - DCC (Dialogic Communication Corporation) today announced that Avaya (NYSE: AV), a global provider of business communications applications, systems and services, has selected the company as its emergency notification provider.
DCC’s web-based notification software, Communicator! NXT, will help Avaya maintain business continuity during critical and routine situations alike by quickly sharing information between their worldwide offices. The technology automatically distributes critical messages to management, employees and other emergency teams and gathers all-important feedback, vital to quick and appropriate response.
The software rapidly distributes voice or text messages using all types of communications devices (e.g. phone, pager, Blackberry). It also captures responses and provides detailed reports for a full audit trail.
About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.
Emergency Notification Technology Helps Jacksonville Brace for Hurricane Season
Advanced Communications Software to Call Residents at Home, Mobilize First Responders, Protect Community
Jacksonville, FL --[EMERGENCY NOTIFICATION NEWS]-- July 27 , 2005 - With the 2005 Atlantic hurricane season well underway, several Jacksonville area public safety operations are preparing for future storms by using an innovative emergency notification system to warn residents in harm’s way and mobilize first responders.
How is emergency notification technology being used in Jacksonville?
• Evacuate Residents
• Share Shelter Information
• Provide Hotline Numbers
• Update Community on Ongoing Clean-Up Efforts
• Notify Residents of Water/Ice Distribution Points
• Mobilize First Responders &
If activated in the event of an emergency, residents will receive a computer-generated phone message that could contain such important information as evacuation routes, shelter locations and/or hotline numbers.
Aside from communicating with residents, emergency notification technology is also used to mobilize first responders, EMS professionals and volunteers. The software can automatically contact these individuals using all available communications devices (e.g., phone, pager, cell, email, etc.), and intelligently fill positions until the required teams are assembled.
“Hurricane preparation and response takes a team effort,” continued Kirby. “That’s why emergency notification technology is invaluable. It provides the true heroes – first responders, law enforcement, public safety professionals and volunteers – with the information they need to do what they do best.”
Many of the counties equipped with the technology also use it to help with clean-up and recovery long after the storms have passed. For example, in 2004, volunteer groups across the state received instructional information, such as where to report for work and what areas needed additional manpower. At the same time, residents received information on water and ice distribution points, as well as messages detailing their community’s ongoing clean-up plan.